For Marissa and the KnowBe4 team.
One week quiet, the next week 20 to 40 roles. Utilisation fluctuates, planning becomes reactive, and the internal team gets stretched.
"Why am I reviewing CVs? Just book people in." Speed, delivery and above all, initiative.
No current early careers recruiter. Around 30 interns last year, managed by pulling resource from elsewhere.
The UK and NL markets are largely under control. Germany is the problem child. Not a quick fix. But it's on the roadmap.
Not a traditional agency. Not a CV supplier. An embedded hiring partner that operates like a member of the KnowBe4 TA function. Present before spikes happen, and moving the moment they do.
The goal is simple: when hiring ramps up, the tap turns on. When it's quiet, the market is already warm and the pipeline is already built.
Four phases. Each one builds on the last, so that by the time roles open, the hard work is already done.
Luna gets under the skin of KnowBe4. The product, the culture, the GTM structure, and exactly what great looks like in each hiring profile.
Luna starts operating as a visible extension of KnowBe4's hiring function. Candidates engage with KnowBe4's brand, not ours. Everything is built to feel internal.
Before a single role opens, the market is already mapped and warming. When the spike comes, we're not starting from zero.
Marissa gives the green light. We run. Delivery happens in sprints. Fast-moving, autonomous, with minimal admin back to the internal team.
Two of our team have sat within Softcat's early careers function. Rather than sifting inbound applications, we headhunt. We also build a retention community: new hires join a private KnowBe4 platform between offer and start date, receive onboarding content, and arrive engaged from day one.
A harder market, and we know it. When the time is right, the approach is dedicated: full market mapping, German-language outreach, and a proper plan built around the specific challenges. Not a quick fix bolted onto UK delivery.
With a new SDR Manager in London, the foundations are there. Luna's advanced hiring model applied to SDR: talent sourced proactively, not sifted, with SDR-to-AE progression mapped from the start.
500+ SDRs placed at Softcat through this model. Engagement community keeping new starters warm from offer to day one.
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